General terms and conditions
The prices advertised include breakfast and VAT.
They do not include an accommodation tax of 0,55 € per person per night (as of 1st January 2020) which is payable on arrival and passed directly on to the government.
For reasons of security linked to the river and the swimming pool we are not able to welcome children under the age of 14.
Animals are not allowed.
Reservations can be made on our website, by telephone, by email or on our partner websites.
Your bankcard details will serve as a guarantee of reservation although nothing will be charged. The bill will only be paid on departure.
If no card is used or in exceptional circumstances (bookings of multiple rooms or bookings of more than 3 nights) a deposit of 50% of the total amount will be asked for in advance in order to guarantee the reservation.
In all circumstances, reservations will only be guaranteed by our written confirmation.
Means of payment
Payment may be made in cash, by cheque, by bank transfer and with Visa, Mastercard and American Express. Possible bank transfer charges are to be paid by the client.
The timing of your cancellation (by email or by post) will involve the following penalty charges:
- Receipt of your cancellation more than 14 days before your arrival date: no charge.
- Receipt of your cancellation 14 days or less before your arrival date: 50% of the total cost of your stay.
- Receipt of your cancellation 8 days or less before your arrival date or your non-arrival (from 7pm): the total cost of your stay.
A shortened stay will be billed at 50% for the remaining nights booked (with a minimum of one night’s stay charged at the full rate).
If, in exceptional circumstances, the Chateau des Grotteaux is forced to cancel your stay an alternative solution will be suggested and any monies already paid will be reimbursed in full.
If your reservation is made through one of our partner sites it is their cancellation conditions that will apply.
Arrival and departure times
Arrival times are between 3.30 and 7pm. If you will be arriving late please let us know before 4pm. For the peace of our guests, no arrival after 10pm will be possible.
Rooms must be vacated by 11am on the day of departure.
Welcome to children over the age of 14
For reasons of security, involving the river and the swimming pool, we are not able, under any circumstances, to welcome children under the age of 14.
The number of beds per room is clearly indicated. Supplementary beds are not available.
For your peace and comfort
The Chateau is entirely non-smoking and it is not allowed to light candles or burn incense.
For reasons of hygiene, pets are not allowed. Meals and picnics may not be eaten in the bedrooms or living rooms.
VAT is at present charged at 10%. Any change in the rate of tax will be indicated on the bill.
The accommodation tax is billed separately and is a fixed amount per person per night. The Chateau des Grotteaux is obliged to collect this tax which is payable in its entirety to the government.